FAQs
Discover the world of music at Tone Lab, where your passion meets quality. We are your go-to destination for guitars, effects & pedals, merchandise, amplifiers, and music accessories in Vietnam. Whether you're a seasoned musician or just starting your musical journey, we have a diverse range of products to cater to your needs.
FAQs
Where is Tone Lab based?
Tone Lab is proudly based in Vietnam, bringing a curated selection of musical instruments and accessories to enthusiasts across the country.
What categories of items do you sell?
We offer a wide range of musical products, including guitars, effects & pedals, merchandise, amplifiers, and various music accessories.
Do you ship internationally?
Currently, we only provide shipping services within Vietnam. International shipping is not available at this time.
What is your refund policy?
Refunds are accepted only in the case of a defective item. Please review our Refund Policy for detailed instructions.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery as a convenient payment option for our customers within Vietnam.
How long does it take to process an order?
We aim to process and dispatch orders within 2-5 business days. Shipping times may vary based on your location within Vietnam.
Can I track my order?
Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor the status of your shipment.
What do I do if I receive a defective item?
Contact us at tonelab.vn@gmail.com within 15 days of receiving the item, and we will guide you through the refund process.
How can I create a user account on your website?
Creating a user account is optional but recommended for a personalized shopping experience. Simply click on "Sign Up" on our website and follow the instructions.
Can I get product recommendations based on my musical preferences?
While we currently do not offer personalized recommendations, our diverse product range caters to various musical tastes and preferences. Explore our collection to find the perfect fit for you!