Shipping Policy

International Shipping

All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.

Brazilian Rosewood & CITES: If your order contains Brazilian Rosewood or any other restricted woods, your shipment might be delayed due to Customs processing standards that Tone Lab is subject to as the shipper. All orders requiring CITES documentation must ship to the buyer's residential address. If your country requires CITES import permits, please work with your local Customs agency to obtain these permits prior to shipment. More information on that can be found here: Fish and Wildlife services.

International Shipping Rates: Most of our preset shipping rates are for USPS International Service. USPS is typically less expensive than UPS & FedEx, but their international tracking system is not as accurate. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping to all countries via USPS, FedEx, and/or UPS. Items over $1500 USD are also not eligible for shipment with USPS.

Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.

Shipping Restrictions:We are unable to ship to Russia due to the current trade sanctions.