We’re all musicians here at Tone Lab and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.

If you decide you'd like to return an item, please contact your Sales Rep as soon as possible, give us a chat on our website, or give us a call.

If you placed your order on Reverb, Shopee or other e-commerce platforms, we advise issuing the return request from your account on that platform of purchase- our Customer Service team will process a refund upon receipt of the item(s).

Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.

Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.

We also reserve the right to charge a restocking fee. Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears. Returns for premium vintage gear is also subject for review due to the liability for possible fraud and/or damages during transit. If you aren’t sure if what you bought falls into a category like this, call us +84 37 378 4045!